Help Center

Frequently Asked
Questions

Find answers to common questions about bidding, selling, and account security.

Account & Registration

How do I create an account?

Simply download the IRAQ BID app from the App Store or Google Play and sign up using your Iraqi phone number. You will receive an OTP code to verify your account instantly.

Is there a registration fee?

No, registration is completely free for all buyers. You only pay for the items you win in auctions.

Bidding & Winning

How does live bidding work?

When an auction is live, you can enter your bid amount. If your bid is the highest when the timer runs out, you win the item. Each new bid in the final seconds may extend the timer slightly to ensure fairness (anti-snipping).

Can I cancel a bid?

No. In accordance with Iraqi trade laws and our terms of service, bids are legally binding contracts. Please ensure you are certain before placing a bid.

What happens after I win?

You will receive a notification and an email with the seller's contact details. You must complete the payment and collection within the timeframe specified in the auction details.

Security & Payments

Are the sellers verified?

Yes. We have two types of sellers: "Verified Companies" who go through a rigorous documentation check, and individual sellers who are verified via phone and national ID where applicable.

What payment methods are supported?

We support major local Iraqi payment methods including Qi Card, AsianCell, ZainCash, and FastPay, along with traditional cash-on-collection for certain items.

Still have questions?

Our support team is available 24/7 to help you.

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